How Qmatic Queue Management System Can Improve Your Customer Experience

If you run a business that serves customers in person, you know how important it is to manage your queues efficiently and effectively. Long waiting times, poor service quality, and unhappy customers can hurt your reputation and revenue. That’s why you need a queue management system that can optimize your customer flow, reduce waiting times, and enhance customer satisfaction.

One of the best queue management solutions in the market is Qmatic, a global leader in customer journey management. Qmatic has been providing queue management systems and customer journey solutions for over 40 years, serving more than 120 countries and 2 billion customers annually.

In this blog post, we will explain what Qmatic queue management system is, how it works, what are the different models available, and how it can benefit your business. We will also answer some common FAQs and tell you how to contact Axle Systems, the distributor of Qmatic queue management system in Qatar.

What is Qmatic Queue Management System?

Qmatic queue management system is a software and hardware solution that helps you manage your customer queues and journeys in a smart and efficient way. It allows you to:

Provide self-service check-in options for your customers via kiosks, mobile devices, or reception.

Assign customers to the right service and staff based on their needs and preferences.

Notify customers when it’s their turn to be served via SMS, email, voice call, or digital displays.

Collect customer feedback in real-time and take action to improve your service quality.

Analyze customer data and generate reports to optimize your operations and customer experience.

Qmatic queue management system can be integrated with other software solutions that you use, such as digital signage, CRM, workforce management, appointment scheduling, virtual meetings, and more.

How Does Qmatic Queue Management System Work?

Qmatic queue management system works in four simple steps:

Pre-visit: Before your customers arrive at your location, you can prepare them with relevant information, such as directions, procedures, and expected waiting times. You can also allow them to book an appointment online or by phone, which gives you the opportunity to even out your customer flow and plan your resources in advance.

Visit: When your customers arrive at your location, they can check-in using a self-service kiosk, their mobile device, or a receptionist. They will receive a ticket number or a QR code that identifies them and their service request. They can then wait anywhere they want while monitoring their progress in real-time via their phone or digital displays. They will also receive notifications when it’s their turn to be served.

Service: When your customers are called for service, they will be directed to the right service point and staff member who can best serve them. Your staff will have access to the customer’s information and history via a dashboard or a mobile device, which helps them provide personalized and efficient service. You can also offer virtual meetings as an alternative to face-to-face service if needed.

Post-visit: After your customers receive their service, you can ask them for feedback via a survey or an application. You can also send them follow-up messages or offers to encourage loyalty and retention. You can also analyze the customer data and generate reports to measure your performance and identify areas for improvement.

What are the Different Models of Qmatic Queue Management System?

Qmatic offers three different models of queue management system to suit different needs and budgets:

Solo: This is the simplest and most affordable model that provides basic queue management functionality. It consists of a touch screen kiosk, a ticket printer, a display screen, and a keypad for calling customers. It is suitable for small businesses that have one location and one service type.

Orchestra: This is the most advanced and flexible model that provides a complete customer journey management platform. It consists of multiple modules that can be customized and integrated with other systems. It is suitable for large businesses that have multiple locations and multiple service types.

Cloud: This is the newest and most innovative model that provides cloud-based queue management functionality. It allows you to access all the features of Qmatic queue management system via a web browser or a mobile app. It is suitable for businesses that want to reduce hardware costs and maintenance hassles.

What are the Benefits of Qmatic Queue Management System?

Qmatic queue management system can provide many benefits for your business, such as:

Improved customer satisfaction: By reducing waiting times, providing clear communication, offering self-service options, and delivering personalized service, you can make your customers happier and more loyal.

Increased staff efficiency: By automating the queue management process, assigning customers to the right staff, providing staff with customer information, and optimizing staff scheduling, you can make your staff more productive and motivated.

Enhanced business performance: By collecting customer feedback, analyzing customer data, generating reports, and identifying areas for improvement, you can make better business decisions and increase your revenue and profitability.

How to Contact Axle Systems, the Distributor of Qmatic Queue Management System in Qatar?

If you are interested in Qmatic queue management system and want to learn more or get a quote, you can contact Axle Systems, the distributor of Qmatic queue management system in Qatar. Axle Systems is a leading provider of IT solutions and services in Qatar, specializing in queue management, digital signage, access control, CCTV, and more.

You can reach Axle Systems by:

Phone: +974 7744 3731

Email: [email protected]

Website: www.axlesys.com

FAQs

Here are some common questions and answers about Qmatic queue management system:

Q: How much does Qmatic queue management system cost?

A: The cost of Qmatic queue management system depends on the model, the features, the number of locations, the number of service points, and the level of customization and integration that you need. To get an accurate quote, you can contact Axle Systems for a consultation.

Q: How long does it take to install Qmatic queue management system?

A: The installation time of Qmatic queue management system depends on the complexity and scope of the project. Generally, it can take anywhere from a few days to a few weeks. Axle Systems will provide you with a project plan and timeline before starting the installation.

Q: How do I get support for Qmatic queue management system?

A: Axle Systems provides technical support and maintenance for Qmatic queue management system. You can contact them by phone, email, or website if you have any issues or questions. They also offer training and documentation to help you use the system effectively.