How Eazy Q Queue Management System Can Improve Your Customer Experience

If you run a service-based organization, such as a bank, a hospital, a clinic, or a public office, you know how important it is to manage your customer flow efficiently and effectively. Long queues and waiting times can frustrate your customers and damage your reputation. That’s why you need a queue management system that can help you streamline your operations and enhance your customer satisfaction.

One of the best queue management systems available in the market is Eazy q, a product of Real Time Solutions Pvt. Ltd. Eazy q is an electronic queue system that is designed to handle customer inflow in any service environment. It is completely IP based, which makes it scalable and robust. It also has online booking features that allow your customers to manage their visits more conveniently.

In this blog post, we will explain what Eazy q queue management system is, how it works, what are the different models available, and how you can contact Axle Systems, the distributor of Eazy q queue management system in Qatar.

What is Eazy q Queue Management System?

Eazy q queue management system is a customer flow management system that automates the process of directing the crowd to multiple channels with less rush or straight to a vacant area. It reduces the manual efforts and stimulates the queue in a smooth manner.

Eazy q queue management system consists of four main components:

Token dispenser: This is where your customers get their token numbers, either from a self-serve kiosk or from a receptionist. The token dispenser can be floor mount, wall mount, or desktop, depending on your preference and space availability. The token dispenser can also print customized tokens with text and graphics in multiple languages.

Main display: This is where your customers see their token numbers being called and the counter number they need to go to. The main display can also show video, pictures, and text messages for promotions, advertisements, or information. You can use the main display as a digital signage tool to increase your revenue and brand awareness.

Counter display: This is where your customers see their token numbers and the service name at the counter they are attending. The counter display helps your customers confirm that they are at the right place and reduces confusion and errors.

Calling device: This is where your staff call the next customer in line by pressing a button or using a software application. The calling device can be wired or wireless, depending on your needs and infrastructure. The calling device also has advanced calling controls, such as priority call, save next, auto-recall, etc.

How Does Eazy q Queue Management System Work?

Eazy q queue management system works in four simple steps:

Step 1: Your customer gets a token number from the token dispenser, either by choosing a service category or by booking an appointment online through the website or mobile app.

Step 2: Your customer waits for their token number to be called on the main display. They can also check their waiting time and appointment time on the mobile app or on the website.

Step 3: Your customer goes to the counter that is assigned to them on the main display. They can see their token number and service name on the counter display.

Step 4: Your staff serves your customer by using the calling device to call the next customer in line or transfer them to another service or counter if needed.

What are the Different Models of Eazy q Queue Management System?

Eazy q queue management system has three different models to suit different service environments:

Basic model: This model is suitable for small businesses that have one service category and one counter. It consists of a token dispenser, a main display, a counter display, and a calling device.

Standard model: This model is suitable for medium-sized businesses that have multiple service categories and counters. It consists of multiple token dispensers, main displays, counter displays, and calling devices. It also has intelligent controls for timings and load-sharing among different counters.

Advanced model: This model is suitable for large businesses that have complex service processes and multiple branches. It consists of multiple token dispensers, main displays, counter displays, and calling devices. It also has features like SMS facility, live web reporting with dashboard analytics and graphs, alerts and notifications, etc.

How to Contact Axle Systems for Eazy Q Queue Management System in Qatar?

If you are interested in installing Eazy q queue management system in your organization in Qatar, you can contact Axle Systems, the distributor of Eazy q queue management system in Qatar.

Axle Systems is one of the leading providers of security systems, IT solutions, queue management systems, digital signage solutions, parking management systems, etc. in Qatar. They have a team of experienced and qualified professionals who can help you with the installation, configuration, training, and maintenance of Eazy q queue management system.

You can contact Axle Systems by visiting their website, calling them at +974 7744 3731, or emailing them at [email protected].

FAQs

Here are some common questions and answers about Eazy q queue management system:

Q: How much does Eazy q queue management system cost?

A: The cost of Eazy q queue management system depends on the model, the number of components, and the customization you need. You can contact Axle Systems for a free quote and consultation.

Q: How long does it take to install Eazy q queue management system?

A: The installation time of Eazy q queue management system depends on the size and complexity of your service environment. Generally, it takes between one to three days to install Eazy q queue management system.

Q: How can I get support for Eazy q queue management system?

A: You can get support for Eazy q queue management system by contacting Axle Systems. They offer 24/7 technical support and customer service for Eazy q queue management system.