How Akis Queue Management System Can Improve Your Customer Service
Customer service is one of the most important aspects of any business, especially in today’s competitive market. Customers expect fast, efficient, and personalized service from the businesses they interact with. However, providing such service can be challenging, especially when there are long queues and waiting times.
That’s why many businesses are turning to queue management systems to improve their customer service and optimize their operations. Queue management systems are software solutions that help manage the flow of customers in various service environments, such as banks, hospitals, retail stores, airports, and more.
One of the best queue management systems available on the market today is akis queue management system. Akis queu management system is a product of AKIS Technologies, a leading company in the field of queue management solutions for over 30 years. Akis queu management system is designed to meet the needs of different businesses and industries, with various features and benefits.
What are Akis Queue management system?
Akis queu management system is a smart and flexible solution that helps businesses manage their customer queues and improve their service quality. Akis queu management system consists of three main components:
Ticket dispenser: A device that prints out tickets for customers with a queue number and service information. The ticket dispenser can be either contactless, with pre-printed tickets that are automatically provided to customers, or interactive, with buttons or touch screen that allow customers to select different services.
Display: A device that shows the queue number and service information of the customer being called. The display can be either LED or LCD, depending on the preference and budget of the business.
Keypad: A device that allows the staff to control the queue management system and call the next customer. The keypad can be either wired or wireless, depending on the convenience and mobility of the staff.
How does Akis Queue management system work?
Akis queu management system works in a simple and effective way:
When a customer arrives at the service area, they take a ticket from the ticket dispenser, which assigns them a queue number and service information.
The customer then waits in a comfortable waiting area until their number is called.
When a staff member is ready to serve the next customer, they press a button on the keypad, which updates the display and announces the queue number and service information of the customer being called.
The customer then proceeds to the designated service point and receives their service.
Different models in Akis Queue management system
Akis queu management system offers different models to suit different needs and budgets of businesses. Some of the models are:
Qmicro: A basic level work queue management system that is suitable for up to 6 workplaces. Qmicro is contactless and easy to set up and use. It uses pre-printed tickets and wireless keypads for call queue management operations1.
Qlite: A mid-level work queu management system that is suitable for up to 32 workplaces. Qlite is interactive and customizable. It uses buttons or touch screen ticket dispensers and wired or wireless keypads for call queue management operations.
Qpro: A high-level work queu management system that is suitable for up to 64 workplaces. Qpro is advanced and versatile. It uses buttons or touch screen ticket dispensers and wired or wireless keypads for call queue management operations. It also offers content scheduling, virtual queuing, boarding control, centralised smart queuing control, and more2.
Why choose Akis Queue management system?
Akis queu management system offers many benefits for businesses that want to improve their customer service and optimize their operations. Some of the benefits are:
Reduced waiting times: Akis queu management system helps reduce waiting times by distributing customers evenly among available staff members and service points. This increases customer satisfaction and loyalty.
Increased efficiency: Akis queue management system helps increase efficiency by streamlining the workflow and eliminating errors and confusion. This improves staff productivity and performance.
Enhanced communication: Akis queue management system helps enhance communication by providing clear and accurate information to customers and staff members. This reduces frustration and complaints.
Improved analytics: Akis queue management system helps improve analytics by collecting and storing data on customer behavior, service quality, staff performance, and more. This allows businesses to monitor and improve their performance.
How to contact Axle Systems
If you are interested in implementing Akis queue management system in your business, you can contact Axle Systems, the distributor of Akis queue management system in Qatar. Axle Systems is a leading provider of IT solutions and services in Qatar, with expertise in various fields such as security systems, audio visual systems, parking systems, and more. Axle Systems can help you choose the best model of Akis queue management system for your business and provide you with installation, training, and support services.
To contact Axle Systems, you can visit their website www.axlesys.com, call them at +974 7744 3731, or email them at [email protected].
FAQs
Here are some common FAQs about Akis Queue Management System:
Q: How much does akis queue management system cost?
A: The cost of akis queue management system depends on the model, features, and configuration that you choose for your business. You can contact Axle Systems for a quote and a consultation.
Q: How long does it take to install akis queue management system?
A: The installation time of akis queue management system depends on the size and complexity of your service area and the model and configuration that you choose for your business. Generally, it takes from a few hours to a few days to install akis queue management system.
Q: How do I maintain akis queue management system?
A: Akis queue management system is easy to maintain and operate. You only need to replace the thermal paper for the ticket dispenser when it runs out and charge the battery for the wireless keypad when it is low. You can also contact Axle Systems for any technical support or service that you may need.
